Microscopes are precision optical instruments, so returns are handled carefully to protect every customer.
Damaged or defective on arrival
- Please record an unboxing video and inform us within 48 hours of delivery with photos / video.
- After verification, we will repair, replace the part, or replace the product at no cost.
Returns
- Products are not returnable for change of mind once installed or used.
- Unused products in original sealed packaging may be returned within 7 days of delivery, subject to inspection; shipping charges are borne by the customer.
Refunds
- Approved refunds are credited to the original payment method within 7-10 working days.
- The 10% COD booking advance is non-refundable if delivery is refused without a valid reason.